Performance PledgeArchives of Macao
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Performance Pledge

VISION:
Safeguard legal right and contribute to the development of academic, historical and cultural knowledge.

MISSION:

  1. Preserve and pass on archival resources, promote the prosperity and development of social culture.
  2. Support the formulation of local archival policy;

Optimize tools to facilitate public use of archives;
Optimize network information services for archives consultation;
Collect historically valuable documentaries;
Preserve archives in a scientific and professional approach.

VALUES:
To be people-oriented, to carry forward culture, to be professional and responsible

Services:

  1. To deliver the requested microfilm record(s) within 30 minutes from the receipt of application form
  2. To process requests for reproduction of 20 or less microfilms instantly; To complete the processing of requests for reproduction of 21 to 100 microfilms within 3 working days.

Indicators of service quality:

 

Services

Access to services

Processing time

Remarks

Preset
Compliance rate

1

Requests for microfilm record consultation

Archives of Macao

To deliver the requested microfilm record(s) within 30 minutes from the receipt of application form

Please refer to the flow chart of microfilm consultation and application form

100%

2

Requests for microfilm record reproduction

Archives of Macao

To process requests for reproduction of 20 or less microfilms instantly; To complete the processing of requests for reproduction of 21 to 100 microfilms within 3 working days.

Please refer to the flow chart of microfilm reproduction and application form

100%